3.1 Case Details

Displays the basic information associated to a client:

• First, Middle and Last Name

• Member ID

• Product Delivery Case Status (i.e. Open, Closed)

• Date of Birth and Age

This section indicates the last time this case was updated in the application, through a date and time stamp, as well as the user who completed the update.

Users can also click on the View Change Log link, which opens a modal window, to see all the changes or updates associated to this client. When a change has been made to any client information, the previous state will be crossed out and highlighted red, and the new state will be highlighted green. A date and time stamp will also be marked on the right-hand side of the changed item.